LALA LOCKHANDMADE SECURITYWARRANTY & RETURNS
LIFETIME WARRANTY.
ALL KEYS, PLEASE.
Last updated: 24 October 2026
Every Lala Lock is covered by a lifetime warranty. This page explains exactly what you need to bring when you make a claim, and what happens if a key has been lost.
The one rule: bring every key
The lifetime warranty applies when you bring the lock together with all the keys that came with it in the box. Count the keys that were supplied with your lock and bring that same number back:
The number of keys is shown on the product page and on the box (for example "3 Plates, 3 Keys"). Locks supplied with a different number of keys follow the same rule: the number you received is the number you return.
If even one key is missing
The new lock itself is free: we take your old lock back and give you a brand-new, zero-meter lock in exchange. For every original key that is not returned, a factory penalty of Rs. 200 applies. One key missing is Rs. 200, two keys missing is Rs. 400, three keys missing is Rs. 600, and so on.
Any year, any number of times
There is no time limit. You can bring the lock after one year, two years or five years, and you can claim again whenever you need to. The lock only has to be whole and intact, not cut or broken into pieces. Rust, wear and an old, tired look do not matter. If you bring every original key, you pay nothing at all.
HOW TO MAKE A WARRANTY CLAIM
- Contact us on WhatsApp (+92 331 2462260) or through the enquiry form, with your order reference (for example LL-XXXXXXXXXXXX) or a photo of the lock.
- We will tell you where and how to send or hand over the lock.
- Send the lock together with all its original keys.
- Our team checks the lock and keys, then confirms the replacement. If any key is missing, the Rs. 200 per missing key penalty described above is paid before the new lock is issued.
ORDER PROBLEMS
Wrong or damaged item
If the lock that arrives is not the one you ordered or is damaged in delivery, contact us as soon as you receive it and keep the packaging. We will arrange a replacement or correction.
Cancellations
You may ask to cancel an order before it is dispatched. Once an order is cancelled, its stock is returned to the store.
Refunds
Payments are made by manual transfer (PingPong, Easypaisa, JazzCash or bank transfer) and verified by our team. Where a refund is due, it is sent back to the account it came from after the returned item has been checked. Shipping charges are shown at checkout before you place the order.
QUESTIONS?
Email: info@lalalock.com
WhatsApp: +92 331 2462260
Or use the enquiry form on our home page.